Looking to build a meaningful career in public service? The Grievance Redressal Officer position under the Punjab Urban Land Systems Enhancement (PULSE) Project offers a strong opportunity to contribute to transparent governance and citizen service delivery in Punjab. This role is part of the Project Management Unit (PMU), Board of Revenue (BOR), Government of the Punjab, supported by the World Bank.

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📌 Job Overview

The Grievance Redressal Officer will play a key role in managing public complaints, ensuring timely resolution, and improving service delivery standards across the PULSE project. This is a professional consultancy role for individuals with a background in social sciences and experience in complaint handling or customer service systems.

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📍 Job Details

• Position Title: Grievance Redressal Officer
• Organization: Project Management Unit (PMU), Board of Revenue Punjab
• Project: Punjab Urban Land Systems Enhancement (PULSE)
• Number of Posts: 01
• Location: Lahore, Punjab, Pakistan
• Employment Type: Contract / Individual Consultant

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🎓 Qualifications & Experience

To qualify for the Grievance Redressal Officer role, candidates must meet the following criteria:

• Minimum 16 years of education in:
  • Public Administration
  • Social Sciences (Sociology, Social Work, Anthropology, Statistics)
  • Or equivalent degree from an HEC-recognized university
• At least 2 years of post-qualification experience in:
  • Complaint management
  • Grievance redressal systems
  • Customer service or related roles

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💼 Key Responsibilities

• Handle public complaints efficiently and professionally
• Develop and implement grievance redressal mechanisms
• Coordinate with departments to ensure timely resolution
• Maintain records and prepare reports on complaints
• Improve transparency and accountability within the system

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📅 Deadline

• Last Date to Apply: 28 April 2026 (11:00 AM)

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📬 How To Apply

Interested candidates must submit:

• Expression of Interest (EOI)
• Updated CV
• Copies of educational and experience certificates
• CNIC

📎 Apply via official TORs and details: https://www.pulse.gop.pk/

📍 Submit applications (hard copy) to:
Procurement Specialist
PMU – PULSE Project
Board of Revenue, Government of Punjab
158-A Abu Bakar Block, New Garden Town, Lahore
Phone: 042-37882061-63

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🌍 Why This Role Matters

The Grievance Redressal Officer position is vital for strengthening citizen trust in public institutions. You will directly impact governance by ensuring fair and timely complaint resolution across Punjab.

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❓ FAQs

1. What is the role of a Grievance Redressal Officer?

The Grievance Redressal Officer manages public complaints, ensures proper resolution, and improves service delivery systems.

2. What qualification is required for this job?

A minimum of 16 years of education in public administration or social sciences from a recognized university.

3. Is experience mandatory?

Yes, at least 2 years of relevant experience in complaint handling or customer service is required.

4. Where is the job located?

The position is based in Lahore, Punjab.

5. What is the application deadline?

The last date to apply is 28 April 2026.

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