The Gosha-e-Shifa Hospital & Health Network has announced official career opportunities inviting competent, qualified, and motivated professionals to apply for the position of Customer Service & Support (Calling Operator). This appointment provides an exceptional professional platform to contribute towards institutional excellence, operational efficiency, and high-standard public service delivery in Pakistan.
Institutional Context & Operational Scope
The customer service and calling desk handles incoming inquiries, appointment scheduling, patient follow-ups, and service guidance. Operating within this specialized environment, the appointed Customer Service & Support (Calling Operator) will coordinate with multidisciplinary teams, departmental heads, and external stakeholders to achieve operational excellence, full regulatory compliance, and structured performance benchmarks.
Core Responsibilities & Work Functions
The daily professional scope and key deliverables for the Customer Service & Support (Calling Operator) include:
- Receive incoming calls, respond to patient queries, and schedule clinical consultant appointments.
- Conduct outgoing follow-up calls to patients regarding lab results, health checkups, and feedback.
- Provide accurate guidance to visitors regarding clinical departments, consultant timings, and emergency services.
- Log patient calls, feedback, and service inquiries into the customer relationship management database.
Application Preparation & Document Checklist
Candidates aspiring for this role are advised to prepare a comprehensive application portfolio prior to online submission or document dispatch:
- Detailed, updated Curriculum Vitae (CV) emphasizing relevant functional competencies, specialized technical credentials, and career achievements.
- Attested copies of recognized academic degrees, professional diplomas, and detailed mark certificates (HEC or relevant regulatory council recognized).
- Photocopy of Computerized National Identity Card (CNIC) and valid domicile certificate.
- Recent passport-sized color photographs with white background.
- Documented experience certificates verifying required post-qualification professional tenure.
- Fresh Departmental Permission Certificate (NOC) for candidates currently employed in Government, Semi-Government, or Autonomous entities.
Submission Logistics & Guidelines
Forward CV via WhatsApp to 0332-4752972 latest by 21-OCT-2026. Incomplete submissions, fraudulent documentation, or dossiers received after the stipulated cutoff date will not be entertained. Only shortlisted candidates fulfilling all eligibility criteria will be contacted for subsequent test and interview stages.