The Punjab Information Technology Board (PITB) has announced official career opportunities inviting competent, qualified, and motivated professionals to apply for the position of Customer Support Representative. This appointment provides an exceptional public-sector platform to contribute towards institutional modernization, digital transformation, and high-standard public service delivery in Pakistan.
Institutional Context & Operational Scope
Punjab Information Technology Board (PITB) is mandated to execute strategic initiatives, policy enforcement, and specialized technical operations across the province of Punjab. As a Customer Support Representative, the selected incumbent will operate within an advanced organizational environment, coordinating with inter-departmental teams and institutional stakeholders to achieve operational excellence, compliance, and structured performance benchmarks.
Core Responsibilities & Work Functions
The daily professional scope for the Customer Support Representative includes:
- Respond professionally to inbound citizen calls, grievances, and inquiries regarding government IT services and welfare initiatives.
- Log caller complaints, track grievance ticket statuses, and escalate urgent issues to relevant line departments.
- Provide accurate guidance on application procedures, public service requirements, and portal navigation.
- Maintain call quality benchmarks, customer satisfaction scores, and detailed CRM case records.
Application Preparation & Document Checklist
Candidates aspiring for this role are advised to prepare a comprehensive application portfolio prior to online submission or dispatch:
- Detailed, updated Curriculum Vitae (CV) emphasizing relevant functional competencies and career achievements.
- Attested copies of recognized academic degrees, certificates, and detailed mark sheets (HEC/relevant statutory body recognized).
- Copy of Computerized National Identity Card (CNIC) and valid domicile certificate.
- Recent passport-sized color photographs with white background.
- Documented experience certificates verifying required post-qualification professional tenure.
- Fresh Departmental Permission Certificate (NOC) for candidates currently employed in Government, Semi-Government, or Autonomous entities.
Submission Logistics & Guidelines
Online application through https://www.jobs.punjab.gov.pk/ is mandatory. Closing date: November 04, 2026. Incomplete submissions, fraudulent documentation, or submissions received after the stipulated cutoff date will not be entertained. Only shortlisted candidates fulfilling all eligibility criteria will be contacted for subsequent evaluation and interviews.