PKLI&RC Lahore invites applications for the post of Supervisor Call Center in the Registration & Central Command Unit under reference IPL-10225.
Role Overview and Call Center Management
The Supervisor manages inbound patient call traffic, monitors call response times, evaluates call agent recordings for quality assurance, handles escalated medical queries, and generates telephony reporting dashboards.
Candidate Profile and Eligibility Nuances
Candidates must have a university degree and verified call center supervisory experience. Age limit is 18 to 62 years.
Nature of Appointment and Terms
Contractual role offering competitive market compensation.
How to Apply
Apply online via https://jobs.pkli.org.pk:440/ on or before October 14, 2026.
Important Instructions
Only shortlisted individuals will be contacted for interviews. No TA/DA is admissible.
Qualifications
Bachelor or Master degree from an HEC-recognized university with at least 3 years of supervisory experience in an enterprise or healthcare inbound call centre. Strong command over telephony systems, call analytics, and customer care quality assurance. Age limit: 18 to 62 years.