The Directorate General, Punjab Enforcement and Regulatory Authority (PERA) invites applications from energetic information technology professionals having Punjab domicile for the position of System Support Officer in Special PERA Pay Package 5 (SPPP-5) at its headquarters in Lahore on a three-year contract basis.
Institutional Context and Technical Support Mandate
Operating under the Punjab Enforcement and Regulation Act, 2024, PERA maintains extensive computing infrastructure across its Lahore headquarters, divisional control centers, and district field offices. The System Support Officer provides essential front-line IT engineering support, ensuring high availability of workstations, peripheral devices, local networking gear, and specialized enforcement software for daily regulatory operations.
Technical Functions and Daily Support Deliverables
The System Support Officer is responsible for client computing hardware, software installations, and technical helpdesk resolution. Core responsibilities include:
- Installing, configuring, and maintaining desktop computers, laptops, biometric readers, printers, and handheld inspection terminals.
- Troubleshooting operating system issues (Windows, Linux), enterprise productivity suites, and proprietary PERA enforcement applications.
- Managing local office LAN connectivity, patching network wall ports, resolving IP conflicts, and configuring Wi-Fi access points.
- Deploying automated antivirus endpoint updates, security patches, and performing periodic data backups for key administrative workstations.
- Maintaining an accurate asset inventory of all computing hardware, peripherals, and software licenses across authority offices.
Online Application Preparation and Verification Checklist
Candidates possessing an HEC-recognized degree in IT, Computer Science, or Computer Engineering with documented technical support experience must assemble the following credentials:
- Online application profile registered and submitted through the Punjab Job Portal at https://jobs.punjab.gov.pk/.
- Updated curriculum vitae (CV) detailing technical support expertise, hardware troubleshooting competencies, and work experience.
- Attested copies of educational degrees, academic transcripts, and technical training certificates.
- Documented service certificates substantiating IT support or system administration experience.
- Attested copies of Computerized National Identity Card (CNIC) and Punjab Domicile Certificate.
- Departmental NOC routed through proper channel for public sector employees.
Submission Protocol and Recruitment Guidelines
Interested candidates must apply online through the Punjab Job Portal at https://jobs.punjab.gov.pk/ by 29 October 2026. Applications submitted by hand or mail will not be entertained. Detailed job descriptions can be viewed at https://pera.punjab.gov.pk/. Only shortlisted candidates will be invited for interview by the selection committee. Original documents must be presented at the interview. No TA/DA is admissible.