SME Helpdesk Officer Lahore

Position Overview

Position: SME Helpdesk Officer Lahore
Organization: Public Sector Organization (Contract)
Location: Lahore (Postal Code: 54000)
Job type: Contract — 6 months (extendable subject to availability of funds)
# of positions: 1
Age / Experience: 25–40 years; minimum 2 years relevant experience
Education / Qualifications: Masters or Bachelor (16 years) in Business Administration, Economics, Finance, Public Policy, Development Studies or related field from an HEC-recognized institute. Additional qualifications and relevant certifications are a plus.
Salary: Competitive (market-based). Exact remuneration will be offered to shortlisted candidates.

Short Summary

A well reputed Public Sector Organization is hiring an SME Helpdesk Officer Lahore on a 6-month contract (extendable). The role requires at least 2 years’ experience, strong stakeholder skills, and a degree (16 years). Women are encouraged to apply. Apply online within 15 days: http://63.250.40.99/. For other related openings see: /category/jobs/.

Why This Role Matters

This role supports Small & Medium Enterprise (SME) stakeholders by delivering high-quality helpdesk services, accurate information, and timely escalation. The position sits inside a public sector program that coordinates policy and operational support for SMEs.

Key Responsibilities

• Serve as primary point of contact for SME queries and helpdesk tickets; ensure timely telephone/email/web support.
• Triage and resolve routine issues; escalate technical or policy matters to relevant teams.
• Maintain accurate logs, ticket documentation and reporting dashboards.
• Coordinate with program managers to follow up on pending actions and track outcomes.
• Contribute to helpdesk knowledge base and prepare weekly performance summaries.
• Support outreach and training sessions when requested.

Qualifications

Masters/Bachelor (16 years) in Business Administration, Economics, Finance, Public Policy, Development Studies or related; minimum 2 years relevant experience; strong communication and ticketing system familiarity; customer-centric attitude; preferable prior experience with government or donor-funded SME programs.

Contract Terms & Application

• Contract length: 6 months (extendable, subject to availability of funds).
• Only shortlisted candidates will be invited for interview; no TA/DA will be admissible.
• We are an equal opportunity employer; women are encouraged to apply. Age relaxation as per government instructions.
• Misinformation or attempts to influence the selection process will cause disqualification.

Apply online: http://63.250.40.99/ — submit within 15 days of this advertisement (posted 2025-10-11; apply by 2025-10-26).
For other job listings: /category/jobs/.

PID(L)940/25